Calls Today
4 calls live
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Test call
Calls answered
212100%
Booked or moved
87+14 vs Mon
Handed to staff
94.2%
Avg handle time
1:52−0:18
Pickup time
0.8sp95 1.1s
AllLiveBookedTo staffMissed intent
Location
Agent
Showing 16 of 212
| Caller | Intent | Outcome | Duration | Sentiment | Time |
|---|---|---|---|---|---|
MOMarcus Oyelaran | New patient | On call | 1:27 | Positive | now |
—(510) 555-0173 | Insurance | On call | 0:41 | Neutral | now |
PRPriya Raman | Tooth pain | Flagged for staff | 2:06 | Distressed | 10:58 |
DWDana Whitlock | Reschedule | Moved | 2:14 | Positive | 10:42 |
GHGlen Hartley | Cancel | Cancelled | 0:47 | Neutral | 10:39 |
SBSofia Brandt | Hours | Answered | 0:31 | Positive | 10:33 |
TATom Akers | Reschedule | Moved | 1:56 | Positive | 10:27 |
LFLena Fischer | Billing dispute | Sent to staff | 1:22 | Frustrated | 10:21 |
RMRavi Menon | New patient | Booked | 4:03 | Positive | 10:14 |
JCJun Choi | Parking | Answered | 0:24 | Neutral | 10:09 |
AEAmara Eze | Booking | Booked | 2:38 | Positive | 10:02 |
—(415) 555-0119 | Unclear | Hung up | 0:09 | — | 9:58 |
BVBeatriz Vela | Reschedule | Moved | 1:44 | Positive | 9:51 |
HNHugo Navarro | Whitening price | Answered | 1:03 | Neutral | 9:47 |
KOKate O'Brien | Booking | Booked | 3:12 | Positive | 9:40 |
WLWen Li | Insurance | Answered | 1:31 | Neutral | 9:36 |
196 earlier calls todayJK move · ↵ open · F flag