Start free
NewQuill now reads Notion and Confluence

Your help docs answer the ticket. Your team signs off.

Quill reads each ticket, drafts a reply from your docs and cites every source. You approve, edit or take over in one keystroke.

Start a 14-day trial Book a 20-min demo Connects to Zendesk, Intercom, Help Scout and Gmail
Tallyfold
Inbox38
Drafts to review14
Assigned to me6
Escalated3
Waiting on customer9
Resolved by Quill212
Views
Payouts & banking11
VAT & tax7
Invoices12
Low confidence4
Inbox 38
Lena HartmannBrandt Rösterei0:12
Payout to new bank account bounced
Needs review88%
Tomás FerreiraFerreira Arquitetos1:48
Can I send one invoice in two currencies?
Draft ready97%
Priya NairLumen Yoga Studio2:05
Client says the pay link shows 'expired'
Draft ready94%
Aoife ByrneByrne & Co JoineryOverdue
Charged twice for September
Escalated41%
Jonas WeberWeber Elektrotechnik0:31
Reverse charge note missing on EU invoice
Needs review76%
Marco BelliniStudio Bellini3:10
How do I add my REA number to the footer?
Draft ready96%
Emma VisserVisser Fotografie2d
Export last year's invoices for my accountant
Waiting98%
Oskar NilssonFjäll Outdoor1:37
Payout held 'for review', what do you need?
Needs review68%
Payouts & banking › TF-48213Needs review
Payout to new bank account bounced, invoices are paid but no money arrived
LH
Lena Hartmann · 09:42
We switched our business account to Qonto and updated the IBAN on Monday. Two payouts show as "Returned". We pay staff on Friday. Where is the money?
Quill drafted a reply88% confidence

Hi Lena, your money is safe. Both payouts went to your old Sparkasse account, which the bank had closed, so it sent them back to us.1

Payouts already in transit keep the old account.2 I have queued €4,695.50 to resend to Qonto today. It lands in 1 business day.3

1Returned payouts2Change your payout account3Payout speed by country
Approve & sendEditTake over

2,400 support teams send Quill drafts. Here are a few.

Tallyfold
parcelhaus
orbitly
Fernway
KINTO
Mapleport®
How it works

Same ticket, same team. A reply in 38 seconds instead of 6 hours.

Before Quilldesk

09:42Lena emails: payout bounced, staff paid Friday
11:58Ticket sits in a queue of 140
14:10Agent opens it, searches the help center
14:31Agent asks finance in Slack what AC04 means
16:22First reply goes out, 6 h 40 m later
6 h 40 mfirst reply
22 minagent time
3people involved

With Quilldesk

09:42Lena emails: payout bounced, staff paid Friday
09:42Quill reads 3 help articles and the payout log
09:42Quill drafts a reply with sources, 88% sure
09:43Mara checks the sources and presses ⌘↵
09:43First reply goes out, 38 s later
38 sfirst reply
40 sagent time
1person involved
01Connect your docs

Point Quill at your help center, macros and past replies. It reads them in minutes.

02Quill drafts every reply

Each draft cites its sources and shows how sure Quill is.

03You choose what ships

Approve, edit or take over. Set a bar where Quill sends on its own.

Product

Built for the person who answers 80 tickets a day. Fast keys, no guessing.

Payouts already in transit keep the old account.2 SEPA payouts land in 1 business day.3

2Change your payout account § Timing
"A new IBAN applies to payouts created after you save it. Payouts already sent stay on the old account."
Help center · updated Sep 30Used in 214 replies

Every answer shows where it came from.

Quill cites the help article and the exact section behind each claim. Click a number to read the source. If no doc covers the question, Quill says so and hands you the ticket.

A confidence score you can tune

Quill sends on its own above your bar. Below it, a person signs off.

0%Auto-send at 95%100%

Hard rules for risky topics

Refunds, payouts and account deletes always wait for a human, however sure Quill is.

Refund requestsAlways review
Legal or GDPRHuman only
How-to questionsAuto-send at 95%

One key per decision

Approve, edit, take over, next ticket. Your hands stay on the keyboard.

⌘↵ETJ

Learns from your edits

Change a draft and Quill keeps the fix. Next week it writes it your way.

within 3-5 business days
by Wednesday

Finds holes in your docs

See which questions no article answers, ranked by ticket count.

Split an invoice41
Swiss VAT rules27
Results

Numbers from 2,400 teams. Last 90 days.

71%of tickets resolved with no human edit
38smedian time to first reply, down from 6 h 40 m
0.4%of sent answers later marked wrong by a reviewer
9daysmedian time from signup to Quill on live tickets
We had three people on the night shift. Now one person clears the overnight queue before 9 a.m.
MR
Mara ReyesHead of Support, Tallyfold · 14 agents
Tallyfold, 90 days after launch
Night shift3 people1 person
Overnight queue cleared by13:2008:40
CSAT8791
Tickets per agent per day46118
Pricing

Pay per seat. Plus a small fee when Quill solves a ticket.

Team

$29per seat / month
+ $0.40 per ticket Quill solves
  • Up to 10 seats
  • 1 help center, 1 inbox
  • Drafts with sources and scores
  • Email support
Start free

Growth Most teams

$59per seat / month
+ $0.30 per ticket Quill solves
  • Unlimited seats and inboxes
  • Auto-send above your bar
  • Rules for risky topics
  • Doc gap reports
Start a 14-day trial

Enterprise

Let's talk
For 50+ agents or strict data rules
  • EU or US data residency
  • SSO, SCIM and audit log
  • Your own model keys
  • A named support engineer
Talk to sales

Clear tonight's queue before breakfast.

Start a 14-day trialBook a demo