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New Agents now read your PMS calendar in real time

Every call answered.
Every booking in the calendar.

Callwright puts an AI voice agent on your clinic's phone line. It books, moves and cancels visits, answers the questions your front desk hears all day, and hands hard calls to a person.

Live on your number in 7 days HIPAA BAA on every plan Works with Dentrix, Open Dental, Jane
console.callwright.com/northfield/calls
NNorthfield Dental
Overview
Calls1,284
Flagged3
Bookings
Agents
Front desk
After hours
Recall outreach

Calls today

4 on the line
Answered212100%
Booked87+14
To a human9
Avg wait0.8s
CallerIntentOutcomeTime
Dana WhitlockRescheduleBooked2:14
Marcus OyelaranNew patientBooked3:41
(415) 555-0186InsuranceAnswered1:08
Priya RamanTooth painTo human0:52
Glen HartleyCancelCancelled0:47
Sofia BrandtHoursAnswered0:31
Tom AkersRescheduleBooked1:56
Lena FischerBillingTo human1:22
Ravi MenonNew patientBooked4:03
Dana Whitlock
Reschedule · Front desk · 10:42 AM
0:04
AgentNorthfield Dental, this is the front desk. How can I help?
0:09
DanaI need to move my cleaning on Thursday.
0:31
AgentI have Monday at 8:30 or Tuesday at 4:15 with Dr. Kaur.
Moved to Mon, Oct 20 · 8:30 AM
Sent SMS confirmation
Hear a call

It sounds like your best front desk hire. On their best day.

A real call from Northfield Dental, played back with the caller's consent. Name and number changed.

  • Picks up on the first ring, day or night.
  • Replies in under 600 ms, so callers don't talk over it.
  • Books only into slots your calendar shows as free.
  • Hears "it hurts" and gets a person on the line.
Reschedule a cleaning
Northfield Dental · Front desk agent · first 34 sec
0:21 / 0:34
AgentCaller
0:000:100:200:34
0:00AgentNorthfield Dental, this is the front desk. How can I help?
0:04DanaHi, I've got a cleaning Thursday at ten and I can't make it.
0:09AgentNo problem, Dana. I see you with Dr. Kaur on Thursday at 10. Do mornings still suit you?
0:17DanaEarly is best. Before work.
0:21AgentShe has Monday at 8:30 or Wednesday at 7:45. Which one?
0:27DanaMonday works.
0:29Actioncalendar.move → Mon Oct 20, 8:30 sms.send → confirmed
0:30AgentDone. You're in Monday at 8:30, and I've texted you the details.
What it does

Built for the calls clinics get. Not a chatbot with a voice.

Books into your real calendar

Reads live slots from your practice software and writes the visit back. No double bookings.

Open DentalSynced 4s ago
Slots read today1,906

Hands off to a human

Pain, angry callers and billing disputes go to your staff with a summary on screen.

"severe pain"Transfer
"speak to someone"Transfer

Confirms by text

Every booking gets an SMS with the time, the address and a link to change it.

Sent this week611
Replied "C" to confirm84%

Answers from your playbook

You write the answers once: hours, parking, insurance, prices. It never makes one up.

Every call, searchable

Audio, transcript, intent and outcome for each call. Find any call by name or phrase.

Safe with patient data

BAA signed, SOC 2 Type II, audio kept 30 days by default. You set the limit.

Proof

140 clinics. 2.3 million calls answered.

99.6%of calls picked up on the first ring
41%of bookings now happen outside office hours
6.2%of calls go to a human, down from 100%
$18knew revenue per clinic per month, on median
6:52 AM · 11 calls answered before opening

"We used to lose the 7 a.m. callers to voicemail. Now they're booked before we unlock the door. Our front desk spends the morning with patients, not the phone."

RK
Rachel KimOperations lead, Northfield Dental · 6 clinics
NORTHFIELD BayviewPT cedarvet
Pricing

Priced per location. No per-seat fees.

Starter

One clinic, one line, bookings and FAQs.

$390 /location/mo
800 minutes incl. · $0.18/min after
  • One agent, 24/7
  • Calendar sync with one system
  • SMS confirmations
  • 30-day call history
Start with Starter

Practice Most picked

Busy clinics that want hand-offs and after-hours cover.

$790 /location/mo
2,500 minutes incl. · $0.14/min after
  • Everything in Starter
  • Live transfer to staff with summary
  • Separate after-hours agent
  • Spanish and English
  • 1-year call history
Book a demo

Group

Five or more locations under one roof.

Custom
Volume minutes · annual terms
  • Everything in Practice
  • Route calls across locations
  • SSO and audit log
  • Named support engineer
Talk to sales

Stop sending patients to voicemail.

We set up your agent, load your playbook and test it on your line. You go live in a week.